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Position Title: SSVF Program Manager – Polk

Supervisor: SSVF Director

Location: Lakeland FL

Work Schedule: Full Time

SUMMARY: The Program Manager is responsible for the administration and management of the SSVF Program which is a federal VA-funded program to provide rapid re-housing and homeless prevention assistance using the housing first model, to very low-income Veteran families experiencing, or at risk of, homelessness. The Program Manager will play a primary role in establishing policies and procedures, training staff, and beginning operations in a short time period. On an on-going basis, the Program Manager also ensures that services, assistance, policies, procedures, reporting, and records comply with funding requirements. The Program Manager is also responsible for the supervision of program staff.


· Exercises independent discretion in managing department, including recruiting, hiring, training, and evaluating program staff

· Conduct and coordinate outreach activities with the VA, public agencies and community based organizations, including local VA, Veterans Health Administration, Veterans Benefit Administration and others

· Develop new and expand existing collaborations with local organizations offering services to Veteran Families to ensure increased access to the Program

· Develop and implement program policies and procedures for case management, outreach, and temporary financial assistance in a manner consistent with the SSVF program mission and requirements

· Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery

· Research and develop protocol to assist clients in accessing Veteran-specific benefits from federal, state and local sources

· In collaboration with Lead and Partner Agencies develop policies and procedures to oversee HMIS data quality, export and other required report elements as set forth in the SSVF Program Guide

· Coordinate with SSVF Program staff to ensure Program compliance

· Review and approve all SSVF intake files for program eligibility

· Coordinate with Program staff to ensure all client case files meet SSVF Program and agency documentation requirements

· Review and approve all financial assistance requests prior to payment

· Coordinate with Program staff to ensure financial assistance packets are completed quickly to ensure prompt assistance payments. Perform corrections or obtain information as needed

· Conduct case reviews with case managers; coordinate and participate in monthly collaborative Program meetings

· Implement and train staff on best case management and trauma-informed practices, including PTSD screening


· Able to speak, write and understand English

· Possess basic computer skills

· Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups

· Flexible work schedule including evenings, nights, weekends and holidays

· Ability to set appropriate limits, work under deadlines and multi-task

· Ability to organize, prioritize, self-motivate, and deliver results

· Excellent communication and listening skills

· Possess strong work ethics

· Successfully pass Law Enforcement background screening.

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.

· Must have reliable transportation

· Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process

· Mission-driven attitude supplemented with integrity and passion

· Adherence to the highest ethical standards, personally and professionally

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance

· Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas Inc. Mission and Values


· This position requires a minimum of a Master’s degree in Social Work, related field

· 4 years of experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis

· Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities

· Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook

· Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers

· Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations

· Must have a valid driver’s license as this job requires driving company vehicle

· Veterans preferred

St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace.  EEO/ADA/DFWP Employer.


Position Title: Case Manager III

Supervisor: Program Manager

Location: Polk County

SUMMARY: The Case Manager III provides assessment, monitoring, planning, linkage and advocacy for the most appropriate services to individuals enrolled in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will effectively maintain and manage assigned caseload contingent on needs, strengths, abilities, and preferences of the individual served


· Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population

· Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals

· Design and carry out a Housing Stability Plan for each household

· Monitor progress daily and maintain accurate documentation of progress towards goals and services provided

· Enforce program rules and procedures to ensure compliance with all government and contract regulations

· Facilitate the move to transitional and/or permanent, independent housing, when appropriate.

· Utilize HSMIS for data collection/case record


· This position requires a minimum a Bachelor’s degree in Social Work or related field

· Minimum two years’ experience serving homeless or at-risk families and/or individuals in crisis

· Must have a valid driver’s license and clean driving record

· Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA

· Ability to form partnerships in the community and seek out community resources

St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace.  EEO/ADA/DFWP Employer.