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Position Title: Case Manager III

Supervisor: Program Manager

Location: Pasco County

SUMMARY: The Case Manager III provides assessment, monitoring, planning, linkage and advocacy for the most appropriate services to individuals enrolled in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will effectively maintain and manage assigned caseload contingent on needs, strengths, abilities, and preferences of the individual served


· Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population

· Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals

· Design and carry out a Housing Stability Plan for each household

· Monitor progress daily and maintain accurate documentation of progress towards goals and services provided

· Enforce program rules and procedures to ensure compliance with all government and contract regulations

· Facilitate the move to transitional and/or permanent, independent housing, when appropriate.

· Utilize HSMIS for data collection/case record


· This position requires a minimum a Bachelor’s degree in Social Work or related field

· Minimum two years’ experience serving homeless or at-risk families and/or individuals in crisis

· Must have a valid driver’s license and clean driving record

· Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA

· Ability to form partnerships in the community and seek out community resources

St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace.  EEO/ADA/DFWP Employer.

Position Title: Program Supervisor

Supervisor: Program Manager

Location: Pasco County, FL

Work Schedule: Full Time

SUMMARY: The program supervisor is responsible for supervising employees providing case management and housing services for persons who are literally homeless, for whom rapid rehousing has been identified as an appropriate response to end their homelessness and who have been prioritized by the Coordinated Entry System. The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement. The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals. Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.


· Coordinate outreach activities with other programs internally and externally.

· Assign referrals for intake linking the household with the most appropriate funding source.

· Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.

· Acts as a resource to staff members for guidance in handling difficult or complex cases.

· Ensures information is accurately entered in HMIS as required.

· Review weekly activity logs and time worked.

· Review and approve housing stability plans and monitor other service plans as appropriate.

· Review case files of clients to ensure contract compliance and quality assurance.

· Attends staff and other internal meetings as required.

· Coordinate PQI activities including staff meetings, case review, satisfaction surveys and related tasks.

· Assist Program Manager with administrative tasks related to operations.

· Conduct annual Job Performance Appraisals of assigned staff.

· Train staff in policy and procedures, completion of forms and data collection.

· Be able to present to community groups, landlords and other stakeholders about the program, the agency and specific related topics.

· Gather and evaluate staff performance and provide aggregate reports as requested

· Hire new staff and participate in new employee orientation.

· Evaluate and identify training needs for assigned staff.


· Able to speak, write and understand English

· Possess basic computer skills

· Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups

· Flexible work schedule including evenings, nights, weekends and holidays

· Ability to set appropriate limits, work under deadlines and multi-task

· Ability to organize, prioritize, self-motivate, and deliver results

· Excellent communication and listening skills

· Possess strong work ethics

· Successfully pass Law Enforcement background screening

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business

· Must have reliable transportation

· Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process

· Mission driven attitude supplemented with integrity and passion

· Adherence to the highest ethical standards, personally and professionally

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance

· Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas, Inc. Mission and Values


· This position requires a minimum of a Bachelor’s degree in Social Work or related field. Experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis may be substituted for required education with the approval of the CEO.

· At least one year of experience in a supervisory capacity or other coordinating role.

· Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities

· Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook

· Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers

· Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations

· Must have a valid driver’s license as this job requires driving company vehicle

St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace.  EEO/ADA/DFWP Employer.