*Click, download and fill out an application here and send your resume to: hr@svdpsp.org

Position Title: Senior Case Manager

Supervisor: SSVF Program Manager - Pasco

Location: SSVF Pasco

SUMMARY: The Senior Case Manager of the assigned office will plan, schedule, organize, and oversee provision of all SSVF services from this office. This position will provide assessment, monitoring, planning, linkage and advocacy for the most appropriate services to individuals enrolled in the Supportive Services for Veteran Families Program. This position will also assist the Program Manager in overall SSVF program management for the county which includes supervisory duties over Case Managers in coordinating caseload management, assisting in hiring and training, and evaluating the performance of assigned staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provides day-to-day general casework supervision to department staff

· Acts as a resource to staff members for guidance in handling difficult or complex cases

· Assists Program Manager with administrative tasks related to program management

· Coordinates caseload management within the department; plan, assign, and monitor the work of assigned staff.

· Review and approve client/family service plans

· Review case files of clients to ensure contract compliance and quality assurance

· Train, supervise and evaluate the performance of assigned staff; plan and conduct meeting sand staff development activities

· Coordinate agency activities and represent SVdPSP and SSVF program at various meetings

· Explain district procedures to staff, clients, and public agencies and assist the SSVF Management Team in the development, evaluation, implementation and revision of policies, procedures, grants, budgets, and other program related documents

· Gather data and prepare a variety of written and statistical reports

· Assist Program Director in the hiring and training of all staff

· Evaluate and identify training needs for assigned staff

· Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population

· Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals

· Complies with all applicable training requirements

· Complies with all company safety, personnel and operational policies and procedures

· Complies with work schedule to ensure effective operations of Agency programs

· Contributes positively as a member of a productive and cooperative team

· Performs other duties as necessary to fulfill the Society of St. Vincent de Paul South Pinellas, Inc. Mission

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· Able to speak, write and understand English

· Possess basic computer skills

· Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups

· Flexible work schedule including evenings, nights, weekends and holidays

· Ability to set appropriate limits, work under deadlines and multi-task

· Ability to organize, prioritize, self-motivate, and deliver results

· Excellent communication and listening skills

· Possess strong work ethics

· Successfully pass Law Enforcement background screening

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business

· Must have reliable transportation

· Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process

· Mission driven attitude supplemented with integrity and passion

· Adherence to the highest ethical standards, personally and professionally

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance

· Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas, Inc. Mission and Values

St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace.  EEO/ADA/DFWP Employer.

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